If you work in auto insurance, you’re not short on ideas—you’re short on hours. I’ve sat with claims leaders who juggle CAT spikes, rising severity, and a chorus of “Where’s my claim?” calls. Voice AI won’t replace your team. It does something more useful:

You’re juggling surges in FNOL after storms, rising fraud vectors, and customers who want instant status updates at 2 a.m.—all while living under GLBA/TCPA/UDAAP scrutiny and internal audit clocks. I’ve been in the stack: wiring call flows, mapping claims codes to downstream systems, and